Human resources is fundamentally about… humans. It’s all in the name, right?
To work effectively in this sector, you have to understand people and what they need to do their job. You need to be able to manage them and have expert interpersonal skills. You need to be a ‘people person’. Because, at the end of the day, a company is nothing without its talented workforce.
Yes, it’s a game of human interaction. But that doesn’t mean that technology can’t play a role too. In the future, human resources technology could make people’s roles easier and more effective too. So, let’s whip out our crystal balls for a moment. Blow off the dust. It’s time to quickly see what the emerging technology is and how it can help boost the sector.
Chatbots
The world of HR and recruitment is a busy one. Any manager will know that as soon as you complete one task, there will be another five waiting for you on your desk. It’s a tough gig. That’s why using technology to lighten the load could be the right way to go. Lately, there has been a rise in the use of chatbots by companies.
As AI (artificial intelligence) improves, using these particular pieces of software could fast become a viable option for businesses. According to stats, experts predict that around 80% of businesses will have implemented some form of a chatbot by the year 2020. That means that the majority of companies need to get on board when it comes to this technology.
While the AI will be used for customer services and marketing purposes predominantly, they could also be used in human resources internally. For example, the chatbots could help with the onboarding process of new staff and internal queries. Since these are tasks that usually fall on the shoulders of the HR team, it could make a massive difference.
AI Video Interviews
Building on the idea of AI technology, there’s one trend that you don’t want to miss. A recent report suggests that this emerging tech may be vital in the area of recruitment. While finding the right employees and onboarding them is a major part of human resources, the general notion is that artificial intelligence could help to streamline this process. After all, people make mistakes when it comes to hiring but tech may not.
When a candidate is having an interview, their mouth may be saying one thing, but what about their facial expressions? The human resources technology would analyse how the potential employee reacts to certain questions in a bid to tell whether they are being truthful. While nothing can replace human interaction completely, the tool could enhance the hiring process and make it easier for HR departments to get the right people.
Internally Used Apps
Managing large teams of employees can be a real trial. One of the new pieces of human resources technology that could help is the humble app. Since most people now have smartphones or a tablet of some sort, releasing an internal app could make a huge difference to the way in which HR staff communicate and manage their teams. Needless to say, this technology is a huge investment for companies. But it could pay off.
Developing a bespoke in-house app would give both managers and HR teams the chance to share information with the workforce quickly and easily. Each staff member would have access to the app and a personalised login. Not only could the team use this as a way to send direct messages to staff members but it would also have other benefits.
One such benefit might be in the realms of staff training. Creating a ‘brand book’ to help employees better understand the ethos and aims of the business has long been a smart way to educate teams. Having an internal app could help with this part of the process. By uploading the book to the app, HR teams could ensure that each staff members has access to it at a moment’s notice. That means that they can stay up-to-date with the company and the direction in which it’s moving. Simple.
Wellness Technology
Workplace wellness has been a buzz phrase from some time now. There’s a good reason for that. According to a recent study, in the UK, every four in five office workers feel burned out. That’s bad news when it comes to a business’ bottom line. With that in mind, keeping staff as healthy as possible should be a real priority. This aspect of the business often comes under HR and can be a tough nut to crack.
Aside from educating the workforce and providing them with the tools, they need to stay mentally and physically well, new technology will also play a role. Wearable tech – such as smart step trackers – could be used as a solution to this problem. When it comes to human resources technology, this one is certainly a step outside of the box.
The basic idea is that the HR team supply workers with a wearable watch that they can use to monitor their own fitness levels. They can use the data collected from these pieces of technology to incentivise staff members. For instance, if an employee reaches a target in terms of their fitness, the business may give them a reward or bonus. Since the health of the workforce directly affects the business, this tool could be revolutionary.
Enhanced Analytic Technology
Data is crucial when it comes to human resources. Details such as employee performance, salaries, bonuses, and more are vital to ensuring that the business drives forward. Most HR departments store the information in a variety of places and yet few use it to its full potential. So, when we look at the future of human resources technology, analytical software is certain to play a central role.
Analytics programs are currently popular in a range of sectors, including marketing. However, they are sure to become more relevant as we move forward into the technological era. When a manager uses these correctly, they can offer valuable insights into the inner workings of the company and which areas need improvements.
As though that weren’t enough to impress HR leaders, this type of technology could actually spot trends within the business. For example, if a certain employee is regularly sick on a Friday and takes a day off, the software can highlight that. Equally, the software may be able to predict which staff members are considering leaving the business. Having this information ahead of time could help the team to plan for any major changes.
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